Privacy Policy

Last updated: November 2026

This Privacy Policy explains how Casa Uluwatu collects and uses your personal information when you visit casauluwatutamarindo.com or send us an enquiry.

Who we are

Casa Uluwatu is a private villa rental in Tamarindo, Guanacaste, Costa Rica, managed by Concierge Tamarindo. Concierge Tamarindo handles enquiries, bookings and guest services for the villa.

What we collect

When you send an enquiry or message us, we collect:

  • your name, email address and phone number
  • your travel dates and number of guests
  • anything you include in your message

When you browse the site, our hosting provider automatically records basic technical data such as IP address, browser type and pages visited. This is used for security and to keep the site running.

How we use your information

We use your information to:

  • answer your enquiry and send you a quote
  • manage your booking and stay, including check-in and guest services
  • meet our legal, tax and accounting obligations
  • keep the website secure

We do not sell your information and we do not send marketing emails unless you ask us to.

Who we share it with

We share your information only with the people and services needed to handle your enquiry and stay:

  • Concierge Tamarindo: the villa's manager, who handles enquiries, bookings and your stay
  • Hostfully: the booking system used to manage availability and enquiries
  • WhatsApp (Meta): if you contact us by WhatsApp
  • WP Engine: our website host
  • Costa Rican authorities: where the law requires it, such as tax records

Some of these providers store data outside Costa Rica, including in the United States. Where that happens, we rely on their standard data protection safeguards.

How long we keep it

  • Enquiries that don't lead to a booking: up to 2 years.
  • Booking records: as long as Costa Rican tax and accounting law requires.

After that, we delete your information or make it anonymous.

Your rights

Under Costa Rica's Law 8968 on the Protection of Personal Data, and the UK and EU GDPR where they apply, you can ask us to:

  • see the information we hold about you
  • correct anything that's wrong
  • delete your information
  • stop using it for a particular purpose

To make a request, email info@conciergetamarindo.com. We'll reply within 30 days. You also have the right to complain to a data protection authority: PRODHAB in Costa Rica, the ICO in the UK, or your local authority in the EU.

Cookies

This website uses only essential cookies needed for it to work. We do not use advertising or tracking cookies. If this changes, we will update this policy and ask for your consent first.

Contact

Casa Uluwatu, managed by Concierge Tamarindo

Tamarindo, Santa Cruz, Guanacaste, Costa Rica

Email: info@conciergetamarindo.com